At Iced Bay, we're committed to ensuring your shopping experience is as smooth as possible, including the delivery of your jewelry. Here's what you need to know about our shipping policy:
1. Processing Time
Orders are typically processed within 1-2 business days from the time they are placed. We aim to swiftly prepare your items for shipment, ensuring they are ready to hit the road to you in no time.
2. Shipping Methods and Timeframes
We offer several shipping methods to accommodate your needs. Delivery timeframes and costs may vary, and you'll be able to select your preferred method during the checkout process. Here's a general estimate:
- Standard Shipping: Estimated delivery within 7-10 business days.
- Expedited Shipping: Estimated delivery within 5-7 business days.
Please note that these timeframes are approximate and can be influenced by factors such as order volume, peak seasons, and external circumstances beyond our control.
3. Shipping Locations
We provide both domestic and international shipping. Our domestic shipping covers a wide range of areas within United States, while our international shipping aims to reach jewelry enthusiasts worldwide.
4. Shipping Costs
Shipping costs are determined based on the chosen shipping method and the destination, but if your order is above $49, you can enjoy free standard shipping. All costs will be displayed during the checkout process before you complete your purchase.
5. Order Tracking
For your convenience, we provide order tracking details for every shipment. Once your order has been processed and shipped, you will receive an email containing tracking information so you can monitor the status and location of your package.
6. Shipment Delays
While we make every effort to ensure timely delivery, please understand that unexpected delays might occur due to weather conditions, customs processes (for international shipments), or other unforeseen circumstances. If your shipment is significantly delayed, feel free to contact our customer service team for assistance.
7. Shipping Address Accuracy
To avoid delivery issues, please ensure the accuracy of your shipping address. We won't be responsible for delivery problems caused by incorrect or incomplete addresses provided by customers.
8. Shipping Notifications and Updates
We'll keep you in the loop! Expect email notifications at key points of the shipping process, including confirmation of your order, shipping confirmation, and any updates regarding your delivery.
9. Contact Us
For any inquiries, concerns, or additional information about our shipping policy, feel free to reach out to our customer service team at support@icedbay.com. We're here to assist you throughout your Iced Bay journey.
This Shipping Policy was last updated on October 20, 2023.
