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Returns & Exchanges

Hey there, Iced Bay fam! We totally get it – sometimes a sparkly gem doesn't quite match your vibe or isn't the perfect fit. No stress! Here's the lowdown on our Returns and Exchanges Policy to keep you smiling:


You've got up to 30 days from the date of your purchase delivery to return any item that's not lighting up your world. To score a return, just make sure your item is in its original packaging, unused, and rocking those original tags. Your happiness is our priority, and we want to make sure your item is in tip-top shape!


Need a different color, style, or size? We get it, trends change! While we don't do direct exchanges, no worries – just kick off a return and snag the new item you're after with a fresh order. Double the fun!


Once we get your return and give it the once-over, we'll shoot you an email with the good news. Approved returns will dance their way back to your original payment method within a few days. We're all about making things right.


Remember, shipping costs for returns are on you, friend. Unfortunately, these costs are like last season's trends – non-refundable.

Damaged or Defective Items:

If your item arrives looking a bit worse for wear or decides to go rogue, don't panic! Hit us up pronto with the deets and a snapshot. We'll work our magic to sort it out in a jiffy.

How to Get the Party Started:

Ready to return? Reach out to our awesome customer service team at Just toss in your order number, the item details you're sending back, and why you're parting ways. We'll guide you through the process – it's as simple as that!

Nitty-Gritty Stuff:

Remember, a few things can't be returned, like personalized items or anything marked as final sale. Oh, and gift cards are a one-way ticket – no return trip there!

Still Curious?

Got questions or need the scoop on our Returns and Exchanges Policy? Drop us a line at We're here and ready to chat.

This Returns and Exchanges Policy was last updated on October 20, 2023.

We want your Iced Bay experience to be as smooth as butter.

Please contact our Customer service at to get the return address and don't return the item to the address listed on our webiste .